Terms and conditions
General Terms & Conditions
You cannot play or use premio365.com or any related site if you are a resident of any jurisdiction that has laws preventing online gaming.
When registering on our website you accept the terms and conditions written on this page.
You agree to be bound by these terms and conditions whether you access the website through a computer network, mobile network or any other means. Your failure to comply with these terms and conditions may result in disqualification, closure of your account with us, forfeiture of funds and/or legal action against you, as appropriate and as further specified in these terms and conditions.
If you have any questions regarding these terms and conditions we encourage you to seek independent legal advice before continuing with the registration process.
You may only participate in the games if you are over 18 years of age and over the minimum legal age in the territory where you are based when you use the website. If for any reason, an underage player manages to open an account and deposit funds, any funds deposited or money won by any such persons shall be forfeited to the Authority.
If you are an officer, director, employee, consultant or agent of or one of its group companies, suppliers or vendors, you are not permitted to register with us or to participate directly or indirectly in any of the games. If you are a relative of the above mentioned, we reserve the right to close your account or block you from participating in the games. For these purposes, the term 'relative' means a spouse, partner, parent, child or sibling.
http://premio365.com is is jointly operated by Mirage Ent. Corporation Limited, having its registered address at Evagorou & Menadrou, 1, Frosia House, 4th floor, Flat/Office 401, 1066, Nicosia, Cyprus, registration number 340968 and Mirage Corporation N.V. bearing company registration number 132869, a company incorporated under the laws of Curaçao, having its registered address at E-Commerce Park Vredenberg, Willemstad, Curaçao. Payments are processed by Mirage Ent. Corporation Limited, as per agreement between the two companies
Email: [email protected]
We are licensed and regulated in Curacao by the Central Government of the Netherlands Antilles.
Registration and opening an account
In order to participate in any of the games for real money, you must first open an account with us.
a) A request to open an account is made by filling out the registration form and submitting it to us online. We reserve the right to refuse to open an account.
b) You must enter all the requested mandatory information into your registration form, including your name, place of residence, date of birth, e-mail address and relevant payment information, all of which must be true, complete and current. The name on your registration form must match the name on your debit/credit card, if using. You may only register your own details. You may only register your own details. You participate in the games strictly in your personal non-professional capacity for recreational and entertainment reasons only. You participate in the games on your own behalf and not on behalf of any other person. It is your sole responsibility to ensure that the information you provide is true, complete and current and you must update your account immediately in the event of any changes in the accuracy of the information provided.
c) We or third parties instructed by us may carry out verification procedures to verify your identity, either when you open an account or at a later date. Your Account may be blocked or closed if you are found to have submitted false or misleading information.
d) As part of the registration process you will have to choose a user name and password in order to log on to the website and use your account. It is your sole and exclusive responsibility to ensure that your user name and password are kept securely and not disclosed to anyone. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentionally or unintentionally, directly or indirectly, of your user name and/or password to a third party. You will not be refunded for any losses which result from such disclosure.
We are not required to maintain user names or passwords although if you have lost your user name or password, please contact us for a replacement. If you misplace, forget, or lose your user name or password because of anything other than our error, we will not be responsible..
You are allowed to have only one account. If you attempt to open more than one account, all your accounts may be blocked or closed. You are not allowed to sell, transfer or acquire an account with us from any other user. We reserve the right to close any accounts that are traced to the same address, IP address or computer or are suspected of having been transferred between users and freeze any winnings on those accounts. If we have deposited any bonuses, winnings or other funds into a duplicate account, we reserve the right to remove such funds.
Closing your Account
You are entitled to close your account at any time by sending an email to or doing so in My Profile. We will endeavor to respond within a reasonable time. You are responsible for all activity on your account until such closure has been acknowledged and affected by us.
We will honor all contractual obligations made to you before closure of your account. You are responsible for withdrawing your account balance when you close your account.
We reserve the right to close your account at any time in accordance with these terms and conditions.
If no transaction is recorded on your account for 30 months, the account will be considered inactive, and we will remit the account balance to you. If you cannot satisfactorily be located we are obliged by the rules of the Curacao legislations to remit your account balance to the Curacao legislations.
We reserve the right to withhold and remove any bonuses awarded to you if such bonuses have not been used within 6 month from the date when they were awarded.
Termination of user account
We reserve the right, in our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time or close your account if:
You are in breach of any of these terms and conditions or any of the rules, terms or conditions set out in any of the documents referred to in here;
We are not satisfied with the results of any security review;
You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantage;
You are or have been involved in or have been suspected to be involved in any fraudulent activities (read Fraud Control);
You have ‘charged back' or denied any of the purchases or deposits that you made to your account;
We reserve the right to do any of the above in relation to any accounts you may have with other sites and services owned or operated by or on behalf of us and any sites and services that use the same shared game platform.
We will carry out all contractual obligations of ours made to you before closure of your account. However, we reserve the right to retain your account balance and recover any pay-outs, bonuses and winnings if we believe any money is due to us or any third party. Account balances may be non-refundable.
All decision made by premio365.com are final.
In order to play the games for real money (as opposed to ‘fun money'), you will be required to pay money into your account. You may participate in games for real money only if you have sufficient funds in your account for such participation. We do not grant credit for you to participate in any of our games or use any of our services. All monies have to be provided by user.
All information required to deposit funds into your account can be found under the My Account and Deposit pages of the website. You can use any of the methods specified in these pages which are available to you. Please note that some of the methods may not be available in your country.
We reserve the right to set limits on the amount you may deposit into your account if we decide it is necessary to do so. We may set daily, weekly or monthly limits. You may also request limits to be set on the amount you may deposit into your account if you wish to control your spending.
Depending on the method selected, deposits may incur charges. For current fees regarding depositing funds, see My Account and Deposit for each deposit method. Your bank may charge you independently for bank wire transfers and other methods of payment. If you are uncertain about whether you will be charged, we recommend that you talk to your bank.
We accept payments made in EUR. We only settle credit and debit card transactions in EUR. All debit and credit card payments made using other currencies will be settled in EUR. Please note that you may be charged by your bank or financial services provider as a result.
We may use third party electronic payment processors and/or financial institutions ("Electronic Service Providers") to process financial transactions. You irrevocably authorize us to instruct such Electronic Service Providers to handle Account deposits and withdrawals from your Account and you irrevocably agree that we may give such instructions on your behalf in accordance with your requests as submitted using the relevant feature on the website. You agree to be bound by the terms and conditions of use of each applicable Electronic Service Provider. In the event of any conflict between these terms and conditions and the Electronic Service Provider's terms and conditions these terms and conditions shall prevail.
When using a credit or debit card for depositing funds, your funds only clear when we have received an approval and authorization code from our Electronic Service Provider. If we do not receive such authorization your Account will not be credited with those funds, nor will your card be charged.
All payments into your account must be from a payment source on which you are the named account holder.
Transfer of funds between your account and other player accounts is prohibited.
Credit balances in your account will not bear interest. However, we will protect the funds in your account in accordance with the regulations set down by the Curacao legislations.
Money deposited must be wagered before a withdrawal can be made, i.e. the player account should not be used to only deposit and withdraw money. Charge of 10% may apply to all deposits/withdrawals if the amount has not been turned over. If you wish to make any withdrawals from your Account you should go to the withdrawal page in My Account. If you have any problems please contact us on . Please note that you have to wager deposited funds in 1:1 ratio.
To make a withdrawal the player must make a deposit and wager min 1 time his deposit. Any Winnings with no deposit bonus can have a max cash out of 50 euro .
Our acceptance of any withdrawal requests you make is subject to any deposit method restriction, bonus restriction, security review and any other of these terms and conditions. All amounts you withdraw are subject to the maximum limits set by us from time to time and any charges imposed by your bank or financial services provider.
We will remit funds standing to the credit of your account no later than three working days, if practicable, after receipt of your withdrawal request, although there may be delays due to any security reviews which we decide to undertake.
We reserve the right to carry out security reviews for any withdrawals you make and will always carry out identity verification procedures for withdrawals exceeding the equivalent of 100$/€ or such other maximum amount as may be set from time to time, and to any withdrawals of funds not used for wagering.
Payment of funds that you withdraw shall be made using the same method as you deposited the funds, unless we state otherwise on the website or deem it necessary, in our sole discretion, to use a different method.
We recommend that you keep a copy of all records of transactions into and out of your account.
Receiving the winnings
Note: www.premio365.com reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service. Successful withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a refund, or if the refund is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in www.univesalslots.net in the past.
In special cases, usually to prevent money laundering, the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer or Bank Draft. In this case all processing fees are player’s responsibility.
Premio365’s finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed.
If player accidentally makes a deposit and would like to “undo” it, this is possible only upon player’s explicit request and under the condition that there was absolutely no gaming activity on the player’s account after the deposit was made. Additionally, if player is requesting refunding of a deposit to a credit card, payment processor requires this to be done within 12 (twelve) hours after the first deposit was made.
Shall winnings made with the help of bonus not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided.
In the event that www.premio365.com deems in its sole discretion that you have been taking unfair advantage of any bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on the site or by support operators, www.premio365.com shall have the right to block or terminate your account and in such circumstances, www.premio365.com shall be under no obligation to refund to you any funds that may be in your account.
In case of Jackpot win in any of the Jackpot video slots the maximum withdrawal of such winning may not be grater than 5.000 EUR, or the equivalent amount in your chosen currency, per week. You agree that we shall only be obliged to pay to you the maximum amount specified above.
Note: The deposit amount needs to be wagered one time on any of our products before it can be withdrawn.
Games & Play
When we confirm the outcome or result of any game in which you have been participating, all winnings made by you will be transferred to your account as soon as reasonably possible. All national and local taxes due in connection with any winnings awarded to you are your sole liability. Account balances cannot be transferred, substituted or redeemed for any other prize.
If we mistakenly credit your account with winnings that do not belong to you, the amount wrongly credited will remain our property and will be transferred out of your Account. If prior to us becoming aware of the error you have withdrawn funds that do not belong to you, the mistakenly credited amount will constitute a debt owed by you to us. If you become aware of an incorrect credit into your account you are obliged to notify us immediately at .
If deposits or transfers effected are not used for the sole purpose of gaming or wagering and in premio365’s discretion there is suspicion of abuse (for instance where an appropriate level of game play has not occurred) the customer shall be deemed to be abusing exchange rate fluctuations and premio365 reserves the right in its absolute discretion to cancel the respective deposit/s or transfers in part or in full and to retract any costs that may have resulted in conjunction herewith premio365 also reserves the right to close that account indefinitely.
Shared Game Platforms (multiplayer poker)
We reserve the right, but are not obliged, to run and utilize a shared game platform. In the event that we run or utilize a shared game platform, you agree that you may be pooled into common games or tables, at our sole discretion.
You are not allowed to play any games on a shared game platform against yourself using accounts set up through different websites. If it comes to our attention that you are doing so we may remove you from the game, confiscate any winnings you have made and close your account.
If you are in breach of the terms and conditions of any website or company that operates on the shared game platform, we reserve the right to block you, in part or in full, from the entire system so that you may not play through any website or company using the shared game platform.
Games and Bonuses
We reserve the right to change, add, suspend and/or remove games from the website at our discretion without notice and with immediate effect and will not incur any liability for any such action.
The rules for playing or participating in each of the games are set out in the Premio365 game rules. Further rules or instructions may appear on those pages of the website which relate to a particular game from time to time. All the rules for all of the games form an integral part of these terms and conditions and by accepting these terms and conditions you agree to be bound by them and to play the games in accordance with them. We reserve the right to amend any rules for any of the games from time to time at our discretion.
Details of any loyalty or bonus programs we may have in place from time to time are also set out in the Premio365 game rules. We reserve the right to change the terms and conditions of these programs at any time at our discretion.
Some of the games are operated by third party companies and we are licensed by these third party companies to provide their games to you. The third party companies are obliged to hold the necessary permits and licenses to provide gaming services. We are authorized to receive, hold and pay funds to you for the purpose of transactions and settlements in these third party games, but as they are not licensed, managed or controlled by us we make no warranties for them and exclude all other liability in relation to them.
By playing or participating in any of the games, you acknowledge that you do not find the games or our website to be offensive, objectionable, unfair or indecent in any way.
The promotions on premio365.comt are strictly limited to one per player and one per household even if there is more than one computer retained at the address. The identity of a user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, credit/charge card number, computer, and any other form of identification which may be required.
Game error notifications
If you have any dispute with regard to any outcome in the games or any other activity, you must submit your complaint to us in writing within 14 days of the incident by e-mail to .
Accessing the website
You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that any person who has access to the website through your internet connection is aware of these terms, and that they comply with them.
Access to parts of the website is restricted to users who have registered with us.
Our liability regarding content
The material displayed on the website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the website or in connection with the use, inability to use, or results of the use of the website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; or for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in the website and in the material and software published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You are permitted to use the website and the material published on it only as expressly authorized by us. You must not reproduce, duplicate, copy or re-sell any part of the website or any part of the materials on the website or create derivative works based on the website or any of the materials on the website.
You may print off a copy of any page of the website or download an extract from any page of the website for your personal reference only. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way. You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use the website or any of the materials on the website for commercial purposes, including any public display, public performance, sale or rental, without obtaining the express right, in writing, to do so from us or our licensors.
The name "Premio365" and the associated logos and marks used on the website are registered trademarks which belong to us. All other names, marks and logos on the website either belong to us or our group companies or licensors. You have no right to use any of these names, logos or marks without our consent.
System and Game Errors
If you become aware of any errors with respect to your account or any calculations with respect to any bet or wager you have placed you must inform us immediately, by writing e-mail to .
In the event of any system failure or game error (a divergence from the normal functioning of the game logic) for whatever reason that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, we will seek to place all parties in the position they were in immediately before the error occurred. We reserve the right to declare null and void any bets and wagers that were the subject of such error and to take any money from your account relating to these bets and wagers or, if there are insufficient funds in your account, demand that you pay us the relevant outstanding amount relating to these bets and wagers.
Betting and Gaming via the website
Any placing of bets, playing or participation in games, events or tournaments, depositing and withdrawing funds and any other use of the services on the website by you is governed by the Gaming Terms and Conditions.
You may use the website only for lawful purposes. You may not use the website:
In any way that breaches any applicable local, national or international law or regulation.
By way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
You also agree that you will not:
Collect or store any information regarding any other user of the website, except as specifically provided for by the normal operations of the website and its programming and to the extent permitted by our Prohibited Program Policy;
Disseminate any information concerning any other person or entity, including without limitation, personal data, user names and passwords and financial information;
Linking to the website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link from any website that is not owned by you.
The website must not be framed on any other site, nor may you create a link to any part of the website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Premio365 Terms and Conditions.
If you wish to make any use of our URL or material on the website other than that set out above, please address your request to .
Links from the website
The website may contain links to other sites and resources provided by third parties. We have no control over those sites or resources and accept no responsibility or liability for them, their content, advertising, services, products, materials or availability. We are not responsible or liable, directly or indirectly, for any loss or damage that may arise from your use of or reliance upon any such sites or resources. If you decide to access any such third party sites or resources you do so entirely at your own risk and subject to any terms, conditions and policies posted on those sites.
The website changes
We aim to update the website regularly, and may change the content at any time. If the need arises, we may suspend access to the website, or close it indefinitely. Any of the material on the website may be out of date at any given time, and we are under no obligation to update such material.
If you have any concerns about material which appears on the website, please contact .
Interactive Services (live chat)
We provide interactive services on the website, such as chat rooms and bulletin boards. These are provided to provide support and enhance your experience.
We monitor all interactive services provided on the website and store all conversations.
We exclude our liability for any loss or damage arising from the use of any interactive service by a user, whether the service is moderated or not.
Uploading content & graphic material to the website
We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user on Premio365 website.
Anything you write must not:
-Contain obscene, offensive, hateful or inflammatory material.
-Be threatening, abuse or invade another's privacy, or annoy others.
-Contain any untrue or malicious material related to any business or entity, including ours.
-Refer to any fraudulent or illegal activity or be used to collude with others in relation to such activity.
-Promote sexually explicit material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
-Infringe any copyright, database right or trade mark of any other person.
If you fail to communicate and behave in a respectful manner, we may, based on the seriousness of the offense issue a warning or close your account.
Limitation and Exclusions of Liability
Your use of the website and all the services we provide to you on the website, including your download of the Software and your participation in the games is at your sole option, discretion and risk.
The material displayed on the website, the Software, the games and any other services we provide to you are provided without any guarantees, conditions or warranties. In particular, we do not warrant that the functions contained in the games or the Software will meet your requirements, nor that their operations will be uninterrupted or error-free. We are not liable for any malfunctions of the Software or bugs or viruses which result in lost data or any other damage to your hardware or software. We are not required to provide a redundant or back-up network or system.
To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with or arising out of your use of the website or any of the services we provide to you on the website, the Software or your participation in the games, including, without limitation, any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; or for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Governing Law and Jurisdiction
If, for some reason, you are not satisfied with the resolution of your complaint by Premio365, you may report a complaint to the Curacao Gaming Authority [email protected]
It is players responsibility to adhere to national legislation in its country. If player opens an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of the Afghanistan, Albania, Algeria, Angola, Aruba, Bonaire, Czech Republic, Cambodia, Ecuador, France, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Netherlands, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Slovakia, South Korea, St. Maarten, St. Eustatia and Saba, Sudan, Singapore, Syria, Spain, Taiwan, the Dutch Caribbean Island of Curaçao, Uganda, United States of America, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website.
NetEnt restricted territories
1. Absolute Restriction
United States of America, Canada, United Kingdom, Spain, France and Italy.
2. Blacklisted Territories
NetEnt content shall not be served in the following territories:Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
3. Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt)
Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United Kingdom United States of America.
4. Branded Game Territories
Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead, Planet of the Apes cannot be offered in the following countries:Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America, United Kingdom, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine.
Vikings Video Slot must not be offer in the following jurisdictions:Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.